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Vegan       *       Cruelty-Free      *       Palm-Free      *      All-Natural 

$5 flat rate shipping!  Shipping is FREE on orders of $40 or more! 

FREE samples included in every order! 

Shipping

We ship within Canada and to the United States via USPS or UPS. Unfortunately we are unable to send packages to any other countries or destinations. 

UPDATED May 26, 2020: At this time, order processing time is 5-7 business days. We will try to get your order out to you as soon as possible!

We love getting our orders in a timely manner and we know that you do too! We try to ship out every order the next business day. Orders placed on Saturdays after 12pm typically don't ship out until Monday morning. 

Due to COVID-19, we have all of our packages picked up to keep us indoors and safe so we can continue to provide you with the products you love. 

Our merch is shipped to you directly from the company that prints them. Unfortunately since merch ships separately and from a different location, shipping is added. Luckily their shipping costs are pretty low. When we purchase shirts for ourselves, we pay shipping as well.

General

When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. 

We ship orders out pretty quickly! If you must cancel or change your order, contact us immediately via email at customerservice@nakedapebrand.com or by text at 828-229-1644.

We want you to be happy with your purchase. If you wish to return a product, please contact us to discuss your order.

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive. 

Products

We understand that this can be confusing sometimes. Our products are 100% natural and like leaves on a tree, no two will be exactly alike. We follow the same recipe on all our products but sometimes the color may change due to a number of reasons. For one, something as simple as the room temperature in our lab can change the color of a soap during the saponification process, that's the chemical process that occurs when the ingredients are combined to create soap. Second, we can get two bottles of the exact same oil from one of our suppliers and both bottles could be two different colors. That's the beauty of natural products, you never know how the end product is going to turn out.

When/if we have a soap that comes out looking less than gorgeous, well put those on super sale. There's nothing wrong with them, we just don't like the look of them. Same great formula, just not the prettiest.

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