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Vegan       *       Cruelty-Free      *       Palm-Free      *      All-Natural 

$5 flat rate shipping!  Shipping is FREE on orders of $40 or more! 

FREE samples included in every order! 

Shipping

We ship globally!

Orders within the US have a flat rate shipping fee of $5, orders of $40 or more ship for free!

Orders outside of the US will be charged the actual shipping fee charged by USPS, we aren't in the business of making money off shipping charges! Shipping Internationally can be pricey so keep that in mind as you shop. We hope that as we grow we can offer better shipping rates. Thank you for helping us reach that goal!

We love getting our packages in a timely manner and we know that you do too! We try to ship out every order the next business day. Orders placed on Saturdays and Sundays typically don't ship out until Monday morning. 

Due to COVID-19, we have all of our packages picked up to keep us indoors and safe so we can continue to provide you with the products you love. 

Our merch is shipped to you directly from the company that prints them. Unfortunately since merch ships separately and from a different location, shipping is added. Luckily their shipping costs are pretty low. When we purchase shirts for ourselves, we pay shipping as well.

General

When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. 

We ship orders out pretty quickly! If you must cancel or change your order, contact us immediately via email at customerservice@nakedapebrand.com or by text at 828-229-1644.

We want you to be happy with your purchase. If you wish to return a product, please contact us to discuss your order.

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive. 

Products

We understand that this can be confusing sometimes. Our products are 100% natural and like leaves on a tree, no two will be exactly alike. We follow the same recipe on all our products but sometimes the color may change due to a number of reasons. For one, something as simple as the room temperature in our lab can change the color of a soap during the saponification process, that's the chemical process that occurs when the ingredients are combined to create soap. Second, we can get two bottles of the exact same oil from one of our suppliers and both bottles could be two different colors. That's the beauty of natural products, you never know how the end product is going to turn out.

When/if we have a soap that comes out looking less than gorgeous, well put those on super sale. There's nothing wrong with them, we just don't like the look of them. Same great formula, just not the prettiest.

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